You will receive your refund within 14 days of your return being collected. There is no charge for faulty items being collected. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. Items delivered direct from suppliers cannot be returned through a store. This may be by email, phone call or text message. Where possible, suppliers will update you with delivery information. Items that come direct from a supplier will be delivered by the courier chosen by the supplier. Please note, we cannot accept liability for losses arising from any delay. If we believe your order may take longer, we will try to tell you beforehand. If suppliers can deliver to remote or offshore postcodes, delivery may take a little longer than the lead time advertised. If the supplier cannot deliver to your postcode we will try to tell you beforehand. Most of our suppliers can deliver to any UK address. We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier. Therefore, please allow for multiple deliveries if you order items with differing lead times. Items on your order will always be dispatched in accordance with the lead time advertised. If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly. Items that are delivered direct from a supplier cannot be delivered at the weekend. Lead times are always advertised in working days (Monday to Friday) and depend on the supplier and the type of product. Lead times for these items are shown in our catalogue and on our website, next to the information specific to the items. Orders selected for Sunday delivery and placed by 4pm Saturday should be delivered the following day before 6pm. Orders selected for Saturday delivery and placed by 6pm Friday should be delivered the following day before 6pm. Orders placed after 6pm Thursday will be delivered after the weekend. If ordered before 6pm, please allow up to two business days for delivery. Items over 30kg can only be delivered from Monday to Friday. Saturday delivery is not available for remote areas. Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available and delivery can take several days. When placing an order before 9pm Mon-Thur and before 5pm Sunday using Next Business Day Delivery your order should reach you by 6pm and our Pre-12 delivery usually gets to you on the next business day by 12pm.
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